Frequently asked questions
Why isn't the visor transparent?
The protective films must be removed on both sides to achieve 100% transparency.
How do I mount the visor on the bracket?
Leaving the protective film on one side, attach the visor with the clear side of the protective film facing the inside of the mask. So that on the outside the film is still on the visor. Once attached remove the protective film.
How do I remove the protective film?
The protective film can be easily removed by scraping or rubbing with the finger on a sharply angled area from the outside of the film towards the inside of the visor.
How do I apply the stretcher and where do I place the stretcher on the head and neck?
In order to set up the smileshield easily, place the cord or stretcher behind your head and pull it over your ears. Leave it hanging like this. Take the smileshield and hook left and right into the appropriate openings. Put it well on the chin and adjust by placing the stretcher higher on the head and leave the other part in your neck. Now you are going to adjust the frame so that it follows the line of your lower jaw. This is how it sits best.
How can I face the screen more to my face?
If you have the impression that the transparent screen is too far away from your nose, you can adjust the position on the rear ball to the height opening on both sides. This will bring the screen more to your face.
Where can I buy larger quantities?
How to clean the hard and the soft part?
The hard part can be cleaned by washing it with traditional soap. Rince it well and dry it for the next time you will use it. For the soft part you have several possibilities; You can also clean it with soap just like the hard part. You can sterilize it the same way you sterilize baby bottle nipples.
My Smart Shield is wet inside and outside, what is the problem?
The Smart Shield as any mask will create vapor inside. If the temperature outside is low, this can create condens on the inside and the outside of it. You will also have the filter wet.
How long can I do with a filter?
Like all protection masks the rules are the same. Replace the filter after 4 houres of use and every time you cleaned the Smart Shield.
Where can I conserve the Smart Shield when I am not using it?
When you purchased the Smart Shield, you received a tubular box with two plastic caps. This the ideal box to conserve it. It is made of cardboard and can breath. Never put the Smart Shield wet in the box, you will create moister that can turn into mold.
Can I use silica gel in the box to avoid humidity in it?
As long as the pockets of silicat stays closed you can use this to hold the box dry. Replace those pockets when the become hard. You need to have granules in the pockets.
Can I resize the filters?
Yes, you can but make sure that every hole is covered with the filter textile.
Can I use other textile as filter in the Smart Shield?
You could do this, but the only material that is safe to be used is the filter textile that you can buy here on SmileShield or with the brand Smart Shield and V²MG. This material is certified and was specialy made for this use. Other materials fall out of our normalisation based on the CEN.
Can I return the Smart Shield when I find it not ok?
If the initial tubular box was not opened, secuity labels can not be damaged on the caps. The stitches can't be removed from the bottom cap. The box needs to been without any damage. Once it is opened we don't accept any return, expect if one of the parts would be broken. In this case you will receive a new one, after reception of the damaged one. It will be inspected and you will receive a message of the decision of V²MG. There is no refund for the Smart Shield.
Is the SMART SHIELD conform European Regulations?
Where can I buy the Smart Shield?
How does Biomaster works?
Follow this link:
Before the first use? Advise for the elastic part.
It is advised to wash it and this can easily be done in the washing machine the white laundry at 60°C, this will clean and give the elastic part a good smell.